感謝您購買小米手機意外保障服務，此項保障服務由小米香港有限公司（"本公司"或"小米公司"）提供，請您敬請留意以下條款，該條款在您購買本服務之前，已向您告知並獲得您的認可。

第一條 服務範圍

您已成功購買意外保障服務的小米手機，在該意外保障服務期間內，若由於意外物理衝擊或液體溢出導致的機械或電子故障或產品缺陷，或由於意外物理影響導致的產品螢幕，鏡頭和玻璃面板的破裂（統稱為"意外損壞"），則您可以在本公司指定的維修網點獲得一次免費維修服務；倘若本公司指定的維修網點判定您的手機無法修復或無維修價值的，則您支付約定的置換手續費後，本公司將為您置換同款或相同性能的新機。若您未能支付該置換手續費的，本公司將無法為您提供置換新機的服務，且不承擔任何責任。

該服務範圍適用於在香港所購買產品在香港進行的維修和置換

機型	意外保障服務名稱	銷售價格（HK$）	維修手續費（HK$）	置換手續費（HK$）
Redmi Note 9	Redmi Note 9 意外保障服務	129	0	180
Redmi 9	Redmi 9 意外保障服務	179	0	180
POCO X3	POCO X3 意外保障服務	169	0	300
小米10	小米10 意外保障服務	399	0	630
小米 10 Lite	小米 10 Lite 意外保障服務	239	0	410
Redmi Note 9 Pro	Redmi Note 9 Pro 意外保障服務	169	0	300
Redmi Note 8 Pro	Redmi Note 8 Pro 意外保障服務	169	0	300
POCO F2 Pro	POCO F2 Pro 意外保障服務	399	0	630
小米8 Lite	小米8 Lite 意外保障服務	169	0	300
紅米Note 6 Pro	紅米Note 6 Pro 意外保障服務	169	0	300
小米9	小米9 意外保障服務	319	0	530
小米MIX 3	小米MIX 3 意外保障服務	319	0	530
Redmi 7	Redmi 7 意外保障服務	129	0	180
Redmi Note Seven	Redmi Note Seven 意外保障服務	129	0	180

第二條 不在本"意外保障服務"範圍的情形

（一）發生下列任一情形，您將無法享受本意外保障服務：

1、您的故意行為導致的手機損壞；

2、不影響手機基本使用功能的附件或耗材，包括不限於存儲卡、耳機、充電設備、資料線、書寫筆等的磨損、損耗、損壞或滅失；

3、電腦病毒、其他惡意編碼或類似指令破壞手機的正常功用或造成的手機資料、程式的毀損或失效；

4、手機在外觀上的瑕疵，如脫漆、刮痕、褪色等，但若手機因發生保障服務範圍內的損失而導致上述情形的，則不在此限；

5、非手機的基本功能所需的資料、程式、軟體的丟失和損壞等；

6、因手機意外受損導致的任何間接損失或附帶損失（包括但不限於無法使用、業務損失、利潤損失、資料損失、故障時間損失及誤工費等）；

7、您送修的手機型號、IMEI識別碼等存在塗改、缺失、無法辨識或與購買本保障服務時所記載的不符；

8、您的手機之前已經過非官方授權維修店進行拆機的；

9、因被盜、被搶、遺失等原因導致的手機整件滅失的；

10、您未在本公司指定或書面同意的服務中心處進行維修或置換的；

11、您維修或置換的請求不在意外保障服務期限或約定的服務時效內；

12、戰爭、敵對行動、軍事行為、武裝衝突、罷工、騷亂、暴動、恐怖活動；

13、行政行為或司法行為；

14、颱風、洪水、地震、火山爆發或海嘯、核反應、核輻射或放射性污染；

15、您未能支付手機置換費用的；

16、用於商業性使用、共享使用、營利性使用或多個家庭間使用的。

（二）下列的損失或費用，也均不屬於本意外保障服務的範圍：

1、超出本意外保障服務約定的保障金額範圍外的維修金額；

2、因手機造成您或其他任何人員的人身損害和/或財產損失和/或任何經濟性利益的損失；

3、您發生的任何與本服務條款有關的訴訟、仲裁以及相關費用；

4、發生在中華人民共和國香港區域以外的損失。

第三條 本"意外保障服務"的有效期：

本"意外保障服務"隨新機購買時，自您購買保障服務的小米手機購買或交付產品之次日零時起（以較晚者為准）開始，保障期限為一年。

第四條 本"意外保障服務"購買須知

（一）在本"意外保障服務"的保障期間內，同一手機只能購買一次本意外保障服務，多購買無效；

（二）購買本"意外保障服務"時，請您按照本公司的要求如實填寫相關的保障資訊， 包括且不限於購買人姓名、手機號碼、手機 IMEI 碼等；

本公司嚴格遵守現行的關於個人資訊、資料及隱私保護的法律法規，採取充分的技術手段和制度管理，保護您提供給我們的個人資訊、資料和隱私不受到非法的洩露或披露給未獲授權的協力廠商。

（三）對於任何維修或置換，以該產品的購買價格為上限。

第五條 申請免費維修或置換時需關注的重要事項：

（一）您的保障手機因意外事故導致受損時，請送至官方授權維修中心-旺角維修中心，進行申請維修。報修時請提供保障手機的資訊（品牌、機型、IMEI碼）。

（二）本公司有權根據您的手機損壞程度自主判斷，並決定提供免費維修亦或是置換服務，不管何種情況下，本公司均不以現金方式對您提供賠償；發生置換的新機，仍享受廠保服務，但不支援退货。

（三）若本公司在提供意外保障服務過程中，發現您的手機已經過非官方授權維修店進行拆機的，則本公司將不再為您提供任何服務，且不退還購買本意外保障服務的相關費用。

（四）您手機在維修之前，請務必關閉小米雲服務，否則將影響本公司為您提供免費維修服務。同時，維修或置換過程不能確保您手機內的資訊資料安全，故如您有重要的資訊、檔、資料、圖片等的，請您先行備案或刪除後再行申請維修。

（五）維修時長一般為1-2個工作日，維修完成後，將會通知您前往<旺角維修中心>領取手機。

（六）您的手機已享受過一次免費維修服務的，或已進行置換的，則本意外保障服務將自動終止。本公司維修或置換的廢料、機頭等，將作為殘值進行回收。

（七）若本公司如發現您存在欺詐行為，本公司有權不提供任何服務並訴諸法律。

第六條 本"意外保障服務"的終止：

有下列情形之一的，本"小米手機意外保障服務"自然終止：

（一）已超出本服務協定約定的意外保障服務有效日期的；

（二）您的小米手機經非由本公司指定的或書面同意的維修中心進行維修或置換的；

（三）您的小米手機按本意外保障服務條款的規定已享受過一次免費維修或置換服務的；

（四）如發現您故意損壞購買"意外保障服務"保障的手機，則該意外保障服務自動終止，本公司不退還任何費用。如涉及通過製造事故騙取不當利益的，則本公司保留追究該用戶法律責任的權利。

第七條 本"意外保障服務"的退貨與轉讓

（一）本意外保障服務一經售出不能退貨；

（二）本意外保障服務一經售出不能轉讓；

（三）請您務必保管好您的手機機身串號，以免對您的意外保障服務帶來不便。

Thank you for purchasing the Xiaomi Mobile Accident Protection Service. This protection service is provided by Xiaomi H.K. Limited ("Company" or "Xiaomi Company"). Please pay attention to the following terms and make sure that all the terms are approved by you before you purchase this service.

Part I Service Scope

You have successfully purchased the Accident Protection Service of the Xiaomi mobile phone. During the period of Accident Protection Service, if there is mechanical or electronic failure or product defect caused by accidental physical shock or liquid overflow, or the product screen, lens, glass or the panel is broken due to accidental physical influence (collectively referred to as “accidental damage”), you can obtain a free repair service at our designated repair center . If the Company's designated repair center determines that your mobile phone cannot be repaired or has no maintenance value and after you pay the agreed replacement fee, the Company will replace the new phone of the same model or the same performance for you. If you fail to pay the replacement fee, the Company will not be able to provide you with the replacement of the new phone and will not be responsible for it.

This service is applicable to repairs and replacements of products purchased in Hong Kong.

Model	Service name	Price（HK$）	Repair fee（HK$）	Replacement fee（HK$）
Redmi Note 9	Redmi Note 9 Accident Protection Service	129	0	180
Redmi 9	Redmi 9 Accident Protection Service	179	0	180
POCO X3	POCO X3 Accident Protection Service	169	0	300
MI 10	MI 10 Accident Protection Service	399	0	630
MI 10 Lite	MI 10 Lite Accident Protection Service	239	0	410
Redmi Note 9 Pro	Redmi Note 9 Pro Accident Protection Service	169	0	300
Redmi Note 8 Pro	Redmi Note 8 Pro Accident Protection Service	169	0	300
POCO F2 Pro	POCO F2 Pro Accident Protection Service	399	0	630
MI 8 Lite	MI 8 Lite Accident Protection Service	169	0	300
Redmi Note6 Pro	Redmi Note6 Pro Accident Protection Service	169	0	300
MI MIX3	MI MIX3 Accident Protection Service	319	0	530

Part II The scope of this “Accident Protection Service” not contain:

(1) You will not be able to enjoy this Accident Protection Service in any of the following situations:

1. Damage to the phone caused by your intentional behavior;

2. Accessories or consumables that do not affect the basic functions of the mobile phone, including wear, tear, damage or loss of memory cards, earphones, charging devices, data cables, writing pens, etc.;

3. A computer virus, other malicious code or the like destroys the normal function of the mobile phone or causes damage or invalidation of the mobile phone data or program;

4. The appearance of the mobile phone such as stripping, scratching, fading, etc., unless the above situation is caused by loss within the scope of the Protection Service;

5. Loss and damage of data, programs, software, etc. required for the basic functions of non-mobile phones;

6. Any indirect or incidental damages caused by accidental damage to the mobile phone (including but not limited to unusable, business loss, loss of profits, loss of data, loss of failure time and cost of missed work);

7. The model of the mobile phone you sent, the IMEI identification code, etc. are altered, missing, unrecognizable or inconsistent with those recorded when purchasing this Protection Service;

8. Your mobile phone has been disassembled by an unauthorized repair shop;

9. The whole piece of the mobile phone is lost due to theft, robbery, loss, etc.;

10. You have not repaired or replaced at the service center designated or agreed by the Company;

11. The request for your repair or replacement is not within the time limit for the Accident Protection Service or the agreed service time limit;

12. War, hostilities, military acts, armed conflicts, strikes, riots, riots, terrorist activities;

13. Administrative or judicial actions;

14. Typhoons, floods, earthquakes, volcanic eruptions or tsunamis, nuclear reactions, nuclear radiation or radioactive contamination;

15. You are unable to pay for the replacement cost of the mobile phone;

16. For commercial use, shared use, for-profit use or multiple home use.

(2) The following losses or expenses are not within the scope of this A ccident Protection Service:

1. The amount of maintenance outside the scope of the guarantee amount agreed upon in this Accident Protection Service;

2. Personal injury and/or property damage and/or any economic benefit loss to you or any other person caused by the mobile phone;

3. Any litigation, arbitration and related expenses incurred by you in connection with these Terms of Service;

4. Losses outside the Hong Kong region of the People's Republic of China.

Part III The validity period of this "Accident Protection Service":

This "Accident Protection Service" begins with the purchase of a new phone, starting from 0:00 on the next day of purchase or delivery of the product from which you purchased the protection service, whichever is later. The warranty period is one year.

Part IV Purchase Notice of the "Unexpected Protection Service"

(1) During the protection period of this "Accident Protection Service", the service could only be purchased once for each phone, and repeat purchase is invalid;

(2) When purchasing this "Accident Protection Service", please fill in the relevant protection information according to the requirements of the Company, including but not limited to the purchaser's name, mobile phone number, mobile phone IMEI code, etc.; The Company strictly abides by the existing laws and regulations on personal information, information and privacy protection, and adopts adequate technical means and system management to protect the personal information, materials and privacy you provide to us from illegal disclosure or disclosure to unauthorized persons.

(3) For any repair or replacement, the purchase price of the product would be the limit of the cost.

Part V Important matters to be aware of when applying for free repair or replacement:

(1) If your mobile phone is damaged due to an accident, please send it to the official authorized repair center - for repair. Please provide information (brand, model, IMEI code) to protect your mobile phone during the repair. Address: Room 03, 05-06, 20th Floor, Hollywood Business Centre, 610 Nathan Road, Mong Kok, Kowloon, Hong Kong.

(2) The Company has the right to make its own judgment according to the degree of damage to your mobile phone, and decide whether to provide free maintenance or replacement service. Under no circumstances will the Company provide compensation to you in cash; the replacements still enjoys factory warranty but not refunding

(3) If the Company finds that your mobile phone has been disassembled by an unauthorized repair shop during the process of providing Accident Protection Service, the Company will no longer provide any service for you, and will not refund any expense on this service.

(4) Before your mobile phone is repaired, please be sure to finish work with the Xiaomi cloud service, otherwise it will affect the Company to provide you with free maintenance service. At the same time, as the repair or replacement process cannot ensure the security of the information in your mobile phone, please backup or delete any important information like documents，information, or pictures before applying for repair.

(5) The maintenance usually costs 1-2 working days. After the repair is completed, you will be notified to go to the to collect the mobile phone.

(6) If your mobile phone has already enjoyed a free repair service, or has been replaced, the Accident Protection Service will be automatically terminated. Wastes, machine heads, etc. repaired or replaced by the Company will be recovered as residual values.

(7) If the Company discovers that you are fraudulent, the Company has the right not to provide any services and to resort to the law.

Part VI Termination of this "Accident Protection Service":

In any of the following circumstances, the "Xiaomi Mobile Accident Protection Service" will naturally terminate:

(1) Exceeding the effective date of the Accident Protection Service as stipulated in this service agreement;

(2) Your Xiaomi mobile phone is repaired or replaced by a repair center that is not designated by the Company or agreed in writing;

(3) Your Xiaomi mobile phone has enjoyed a free repair or replacement service in accordance with the provisions of this Accident Protection Service;

(4) If you are found to intentionally damage the mobile phone with the service that purchases the "Accident Protection Service", the Accident Protection Service will be automatically terminated and the Company will not refund any fees. If it involves involving fraudulent gains from manufacturing accidents, the Company reserves the right to pursue the legal liability of the user.

Part VII Refund and Exchange Policy

(1) This Accident Protection Service cannot be applied for refund once it has been sold;

(2) The Accident Protection Service cannot be transferred to another phone once it has been sold;

(3) Please be sure to keep your mobile phone serial number (i.e. IMEI) in order to avoid any inconvenience to your Accident Protection Service.