FAQs

• How do I avail the Exchange Offer?
  
  1. Select the device which you wish to exchange. We'll help you unlock the best exchange value basis device condition & the current market price
  2. On accepting the exchange value offered for your device, your Mi account will be credited with the exchange value coupon, instantly.
  3. Place a new smartphone order & use the exchange value coupon during checkout.
  4. Handover your old phone for a new smartphone at the time of delivery to our executive.

• How do I send my old phone back?

  Your old phone will be picked up by us at the time the new one is delivered. Kindly keep your old phone ready with all your data backed up.

• My phone is listed as eligible and exchange is available in my location. Are there any more conditions to avail the offer?

  Well, as long as the phone is in working condition and not physically damaged, it is good for exchange. Your phone also needs to have all the screen locks disabled and accounts unlocked for the exchange to be successful at the doorstep.

• How do I find the IMEI number of my mobile phone?

  The IMEI number can be found by dialing *#06# on your phone. You can also find it by removing the battery. It is printed on your phone below the battery slot. You can also find it on your phone’s original packaging. If you still need assistance in identifying the IMEI number, contact no. 18001036286

• Should the device be in working condition to qualify for this offer?

  Yes. We hope you understand that for the phone to find a new owner it needs to be in working condition with no physical damage. Your phone also needs to have all Screen locks disabled and device should be unlocked for the exchange to go through.

• Can I exchange more than one device towards a purchase?

  No. You may only exchange one device at a time.

• What’s the bill value when I avail the Exchange Offer?

  The invoice sent to the customer will have the final adjusted amount.

• Can I provide one address for pick up and another for delivery?

  No. As the pickup and delivery happen simultaneously, the address needs to be the same.

• In case I wish to return the new phone I bought in the Exchange Offer, will my old phone be shipped back to me?

  Unfortunately, the old phone cannot be shipped back to you.

• Can I hand in a different phone for Exchange?

  You can only exchange the phone for which you have provided details.

• Any reminders before I exchange my phone?

  Kindly ensure all your data is backed up and cleared from your old phone before exchange. You may also remove the memory card. Xiaomi or its affiliates will not be responsible for any misuse as a result. In the event the device is not working or the delivery executive is not able to do an unlock check or screen lock check / IMEI check due to a phone being “factory reset”, the exchange might not go through at the doorstep.