Mi Exchange T&C

Terms & Conditions

By participating in the Mi Exchange Program I confirm that I am the sole and absolute owner of the old device offered for sale by me.

By offering to sell my old device at the price quoted at the time of checkout, I acknowledge and agree to transfer all rights, title and ownership in my old device to the Seller, in partial consideration of my purchase of a new device from the Seller.

I understand that the following checks will be conducted by the delivery personnel who will be delivering the new device and picking up the old device:

a. Brand and model of the old device matches the declaration provided by me at the time of purchase of the new device.

b. The phone switches on and should be in switch on mode for a minimum of 30 seconds without connecting to charger.

c. The IMEI of the old device, provided by me, at the time of purchase of the new device, is correct and there is no mismatch.

d. Screen should not have any cracks, visible lines, spots, water damage, discoloration and it should not be coming out from edges. Body of the phone should not have any crack and there should not be any button missing from the phone.

e. There should not be any crack/dent/damage to the screen (big or small) and internal LCD screen should not be damaged.

f. For all phones, the screen lock should not be active (all forms of screen lock such as pattern, pin, password, fingerprint, face recognition, etc. needs to be de-activated).

I understand that in the event the device is not working or the delivery executive is not able to do an unlock check or screen lock check / IMEI check due to a phone being 'factory reset' or there is any mismatch in the information provided by me regarding the device when checked by the delivery personnel, then the buyback offer will stand cancelled and the delivery personnel will neither hand over the new device to me nor take the old device. Any amount paid at the time of purchase of the new device will be refunded as per the refund policy of mi.com, the related mobile site and mobile application. I acknowledge and agree that the delivery personnel’s decision regarding whether my old device passes the necessary checks shall be final and binding on me. I agree to not dispute the delivery personnel’s findings and decision and to waive and discharge the delivery personnel, the Seller and Xiaomi from any and all claims, disputes, actions or liabilities I may have, arising out of or in connection with the delivery personnel’s findings and decision.

I confirm that my old device which I am exchanging under the Mi Exchange program is genuine and is not counterfeit, free from any and all encumbrances, liens, attachments, disputes, legal flaws, exchange or any agreement of sale etc. and I have got the clear ownership of the said device.

No accessories (earphones, charger etc.) will be collected at the time of collecting the old device.

No documents (bills, warranty card etc.) of old device will be collected during collection of the old device.

I understand that the price quoted for my old device at the time of checkout is the final price offered by the Seller for my old device. The final price will be inclusive of all discounts and other offers available on my old device during the exchange program. I agree to not dispute the final price, or the mode of evaluation to arrive at the final price, after my acceptance of these terms and/or the placement of my order for a new device, whichever is earlier. I agree not to bring any claim against the Seller, the delivery personnel, Xiaomi and any future purchaser of my old device in relation to the adequacy of the quoted price / value (if any) of my old devices provided as part of the Mi Exchange program.

I understand that the old device is being bought by the Seller from whom I am purchasing the new device solely in exchange for the purchase of the new device from the Seller. There is no other consideration due from the Seller to me for availing the buyback offer.

I understand that the Seller and its third party service providers will access my device, solely in relation to conducting the assessment of the quality parameters of my device.

I agree to indemnify and keep indemnifying the Seller and any future buyer of the device against all or any third party claims, demand, cost, expenses including attorney fees which may be suffered, incurred, undergone and / or sustained by the Seller or any future buyer due to usage of the device by me till date and I undertake to make good the same.

I confirm that all the data in the said device will be erased by me before handing it over to the delivery personnel under the Mi Exchange program. I also confirm that in spite of erasing the data manually/electronically, if any data is still accessible due to any technical reason, such data shall be deemed to have been released in the public domain by me; the delivery personnel, the Seller, Xiaomi, the future buyers or the manufacturer shall not be responsible for the same and I will not approach any of the above parties for any retrieval or deletion of the data.

I hereby give my consent that my personal information that I have provided in connection with this buyback program might be processed, transferred and retained by the retailer and other entities involved in managing the program for the purposes of validating the information that I provided herein and for the administration of the program.

I understand that once my old device passes the quality checks undertaken by the delivery personnel and is the new device is handed over to me by the delivery personnel, in no scenario can my old device be returned back to me. Refunds, returns and replacements shall be governed by, and processed solely in accordance with, the applicable policies set out at mi.com, the related mobile site and mobile application (if any).

I understand that different quotes may be provided for different devices.

I understand that the new device delivery and the old device pickup will happen simultaneously (hand in hand) and I shall keep the old device ready to be given for exchange.

We reserve the right to modify this Agreement at any time without giving you prior notice. Your use of our website, any of our tools and services, following any such modification constitutes your agreement to follow and be bound by the Agreement as modified. Terms and conditions modifying the Agreement are effective immediately upon publication. I hereby confirm having understood and agree to abide by the terms and conditions of this Mi Exchange program and the conditions of Use and Sale of mi.com, the related mobile site and mobile application.