Mi ExtendedWarranty

Mi Extended Warranty

With Mi Extended Warranty, your TV and Water Purifier remains protected for another year against any electric or mechanical breakdown, including:

Mi Smart TV
Mi Smart Water Purifier
  • No Power

  • No Sound

  • No display

  • Lines on
    the display

  • Ports
    not working

  • Main Board
    or component failures

Learn More >

Plan & Prices

399

Mi LED TV 4C PRO 32
Mi LED TV 4A PRO 32

1-year validity

499

Mi TV 4A 40

1-year validity

699

Mi LED TV 4A PRO 43
Mi TV 4X 43

1-year validity

999

Mi LED TV 4A PRO 49
Mi TV 4X 50

1-year validity

1199

Mi LED TV 4X PRO 55

1-year validity

1499

Mi TV 4X 65

1-year validity

  • Purifier not working - Supply Wire / PCB failures

  • Water Flow is Low - Solenoid Value failures

  • Vibration is Purifier - low pressure (Pump to be used)

Learn More >

Plan & Prices

599

₹499

Mi Smart Water Purifier

1-year validity

Features offered under
Mi Extended Warranty

  • 100% Cashless Repairs

    All labour and spare part costs are included in the plan fee.
  • Truly Unlimited repairs

    No restrictions on number or
    amount of claims.
  • Free Pickup and Drop

    Free transportation of your TV
    to Service Center and back, if required.
  • Hassle-Free Repair

    Schedule a repair using the app from the comfort of your home.
  • Genuine spare parts

    Only genuine Mi spare parts are
    used to repair your TV.

How to claim for
Mi Extended Warranty?

01

If you experience any issues with your TV, intimate
OneAssist by calling on 1800-123-3330 within 7
calendar days of its occurrence.

02

File a claim using OneAssist Mobile App(s) or by
logging onto the OneAssist website
(www.oneassist.in).

03

Fill in the required details detailing the issue that
you are facing. You must also upload a copy of the
purchase invoice of your TV.

04

A verified Service Expert visits you as per the
your chosen time and your TV is repaired at no
cost to you.

05

Get back to enjoying your TV!

Check if your damage is applicable
to claim Mi Extended Warranty

  1. Defects not covered under manufacturer's warranty.
  2. Non-operating and cosmetic damage to the Product
  3. Routine maintenance, cleaning, adjustments or alignments are not covered.
  4. Repair of the product due to accident, misuse, abuse, neglect, or improper maintenance.
  5. Damage resulting from power outage, power surges or dips, fluctuating voltage or current.
  6. Damage caused by unauthorized modification, alteration, adjustment, repair, service or installation by unauthorized personnel.
  7. Accessories and Damage to accessories. Accessories included, but are not limited to, external flashes, data backup (which are not built into the equipment), batteries, ac adapters or other external cords, media, and software.
  8. Service of product on which the Manufacturer’s label or logo, rating label or Serial number have been defaced or removed
  9. Any consequential or incidental damages arising from the misuse or loss of the Product.

Frequently Asked Questions

  1. 1 What is Mi Extended Warranty Plan?

    Extended Warranty Plan (EWP), effectively transfers the financial risk of product break down from the buyer of the EWP to its provider. In event of the covered product breaking down functionally, the provider of the EW undertakes the repairs of the product as per the terms specified in the EWP.

  2. 2Why should I buy an Extended Warranty plan?

    With an extended warranty plan, you can extend the length of warranty by a further year and protect yourself from spending thousands in the event your product breaks down.

  3. 3What is Truly Unlimited repairs?

    Every time your appliance breaks down, we will repair it and automatically restore your appliance's protection value back to its full for the remainder of your Extended Warranty term.


    e.g. Let us assume your TV costing Rs. 22,999 suffers a breakdown during the Extended Warranty term and we get it repaired for Rs. 12,000. Normally, your cover would be reduced to Rs. 10,999 only for any subsequent breakdown repairs but with Mi Extended Warranty, we will automatically restore it back to full Rs. 22,999 for any subsequent breakdown repairs.


    Which means, that your every claim will be treated like it’s the first claim.

  4. 4 When does the Mi Extended Warranty start?

    Your Extended Warranty coverage begins the day after your manufacturer warranty ends, ensuring you a seamless extended coverage.

  5. 5 What is not covered under Extended Warranty?

    The Mi Extended Warranty does not cover products which have been misused, tampered with, modified or damaged as a result of accident, liquid, grit, impact, lack of proper care and maintenance as indicated in the manual of operation. Accessories are not covered unless otherwise specified in the Mi Extended Warranty agreement. Accessories include, but are not limited to, external flashes, data backup (which are not built into the equipment), batteries, ac adapters or other external cords, media, and software. The complete list of exclusions can be found in the detailed Mi Extended Warranty .

  6. 6 Is Mi Extended Warranty plan transferable and renewable?

    No, the Mi Extended Warranty is non-transferable and non-renewable at this point in time.

  7. 7Is Accidental damage covered in this policy?

    Accidental and Liquid damage are not covered as per the terms of Mi Extended Warranty plan.

  8. 8 Where can I buy Mi Extended Warranty plan?

    Mi Extended Warranty plans are sold only through Mi.com.

  9. 9How long after my product purchase date can I purchase the plan?

    You can only buy the Extended Warranty plan at the time you buy a product.

  10. 10How will the plan get activated ?

    The plan will be auto-activated and you will get a Welcome mail by Oneassist after the plan activation process is completed.

  11. 11Can I cancel the plan after purchasing it?

    No, you cannot cancel your Mi Extended Warranty plan until you cancel the order of appliances.

  12. 12What should I do if my product stops working?

    It’s simple. Please refer to the Mi Extended Warranty T&Cs of your plan and check whether the issue you are facing is covered under this agreement. If it is, call on 1800-123-3330 and the customer executive will guide you how to raise a claim.

  13. 13Can I raise a claim through Mi Extended Warranty when the product is under manufacturer’s warranty?

    Mi Extended Warranty services can be availed only during the period in which your extended warranty plan is live. You would receive these details in the welcome email which shall be sent to you post activation.
    Any problem during the manufacturer’s warranty, request you to kindly contact the Mi service center or helpline.

  14. 14How do I claim the Mi Extended Warranty plan?

    1. If you experience any issues with your TV, intimate OneAssist by calling on 1800-123-3330 within 7 calendar days of its occurrence.
    2. File a claim using OneAssist Mobile App(s) or by logging onto the  OneAssist website (www.oneassist.in).
    3. Fill in the required details detailing the issue that you are facing. You must also upload a copy of the purchase invoice of your TV.
    4. A verified Service Expert visits you as per the your chosen time and your TV is repaired at no cost to you.
  15. 15What does the at-Home Repair Service include?

    Exactly that! The at-home service means a qualified technician will repair the product at your place. The responsibility is on us to perform repairs safely and conveniently. We will also help to un-install and then re-install your product if it is mounted on your wall. In case, the product can only be repaired at the service center, we will arrange for the transportation from your premise and back at no cost to you.

  16. 16What are the top six reasons a repair/claim is denied?

    1. 1. Unauthorized personnel attempted to repair the product.
    2. 2. Claim is not intimated within 7 days of the problem occurring.
    3. 3. Product is repaired prior to receiving authorization from us.
    4. 4. Required documents are not provided.
    5. 5. Any misuse of product like use for commercial purposes.
    6. 6. Reason for product failure excluded in the coverage as mentioned in Terms & Conditions.
  17. 17What do I have to pay for the repairs?

    Nothing at all for the repairs which are covered as in the Extended Warranty terms and conditions. For any repairs which are falling in exclusion of the conditions specified, you will have to pay as per the standard rate applicable.

  18. 18What happens if the product cannot be repaired or the repair exceeds the unit’s value?

    #%k6kj8673s_text_s#%If the unit is not repairable for any reason as per the coverage, or the cost of repairing the unit exceeds the unit’s current market value; we may offer to replace your product or make a monetary settlement reflecting the prevailing market value of your product post depreciation applicable. The prevailing market value will be the cheapest price available as determined solely by us. #%k6kj8673s_text_e#%


    e.g. Let’s assume that you bought a device originally for Rs. 22,999 for which we are going to provide a replacement. If the product is now available for sale at Rs. 22,000, then the prevailing market value for your product will not be higher than Rs. 22,000. The settlement amount will be calculated by applying depreciation on Rs. 22000 as per the age of your product in this case.


    If a replacement (either by way of replacement product or a monetary settlement) is made, there will no longer be coverage under the contract and all obligations will be deemed satisfied. Please refer the T&C for more details.

  19. 19What is the depreciation rate that is applied?

    Depreciation will be applied on the Sum Insured as follows:

    Time Depreciation
    1st year of Extended Warranty 15%
    2nd year of Extended Warranty 30%

    If we compensate you as above, all our obligations under this contract will be deemed fulfilled and there will no longer be any coverage under the plan.

Learn More >

The Mi Extended Warranty is sold in India by Xiaomi technology India Pvt.Mi Extended Warranty is serviced by OneAssist Consumer Solutions Pvt. Ltd.

Features offered under
Mi Extended Warranty

  • 100% Cashless Repairs

    All labour and spare part costs are included in the plan fee.
  • Truly Unlimited repairs

    No restrictions on number or
    amount of claims.
  • Free Pickup and Drop

    Free transportation of your Water Purifier to Service Center and back, if required.
  • Hassle-Free Repair

    Schedule a repair using the app from the comfort of your home.
  • Genuine spare parts

    Repairs Only with genuine Mi spare parts.

How to claim for
Mi Extended Warranty?

01

If you experience any issues with your Water Purifier, intimate OneAssist by calling on 1800-123-3330 within 7 calendar days of its occurrence.

02

File a claim using OneAssist Mobile App(s) or by
logging onto the OneAssist website
(www.oneassist.in).

03

Fill in the required details detailing the issue that you are facing. You must also upload a copy of the purchase invoice of your Water Purifier.

04

A verified Service Expert visits you as per your chosen time and your Water Purifier is repaired at no cost to you.

Check if your damage is applicable
to claim Mi Extended Warranty

  1. Defects not covered under manufacturer's warranty.

  2. Non-operating and cosmetic damage to the Product

  3. Routine maintenance, cleaning, adjustments or alignments are not covered.

  4. Repair of the product due to accident, misuse, abuse, neglect, or improper maintenance.

  5. Damage resulting from power outage, power surges or dips, fluctuating voltage or current.

  6. Damage caused by unauthorized modification, alteration, adjustment, repair, service or installation by unauthorized personnel. Additional shipping charges apply.

  7. Accessories and Damage to accessories. Accessories included, but are not limited to filters, membrane, water tank and taps.

  8. Service of product on which the Manufacturer’s label or logo, or Serial number have been defaced or removed.

  9. Any consequential or incidental damages arising from the misuse or loss of the Product.

Frequently Asked Questions

  1. 1 What is Mi Extended Warranty Plan?

    Extended Warranty Plan (EWP), effectively transfers the financial risk of product break down from the buyer of the EWP to its provider. In event of the covered product breaking down functionally, the provider of the EW undertakes the repairs of the product as per the terms specified in the EWP.

  2. 2Why should I buy an Extended Warranty plan?

    With an extended warranty plan, you can extend the length of warranty by a further year and protect yourself from spending thousands in the event your product breaks down.

  3. 3Why should I buy an Extended Warranty plan?

    Your Extended Warranty coverage begins the day after your manufacturer warranty ends, ensuring you a seamless extended coverage.



  4. 4What is not covered under Extended Warranty?

    The Mi Extended Warranty does not cover products which have been misused, tampered with, modified or damaged as a result of accident, liquid, grit, impact, lack of proper care and maintenance as indicated in the manual of operation. Accessories are not covered unless otherwise specified in the Mi Extended Warranty agreement. Accessories include, but are not limited to filters, membrane, water tank and taps. The complete list of exclusions can be found in the detailed Mi Extended Warranty.

  5. 5Is Mi Extended Warranty plan transferable and renewable?

    No, the Mi Extended Warranty is non-transferable and non-renewable at this point in time.

  6. 6Is Accidental damage covered in this policy?

    Accidental and Liquid damage are not covered as per the terms of Mi Extended Warranty plan.

  7. 7Where can I buy Mi Extended Warranty plan?

    Mi Extended Warranty plans are sold only through Mi.com.

  8. 8How long after my product purchase date can I purchase the plan?

    You can only buy the Extended Warranty plan at the time you buy a product.

  9. 9How will the plan get activated?

    The plan will be auto-activated and you will get a Welcome mail by Oneassist after the plan activation process is completed.

  10. 10Can I cancel the plan after purchasing it?

    No, you cannot cancel your Mi Extended Warranty plan until you cancel the order of appliances.

  11. 11What should I do if my product stops working?

    It’s simple. Please refer to the Mi Extended Warranty T&Cs of your plan and check whether the issue you are facing is covered under this agreement. If it is, call on 1800-123-3330 and the customer executive will guide you how to raise a claim.

  12. 12Can I raise a claim through Mi Extended Warranty when the product is under manufacturer’s warranty?

    1. Mi Extended Warranty services can be availed only during the period in which your extended warranty plan is live. You would receive these details in the welcome email which shall be sent to you post activation.
    2. Any problem during the manufacturer’s warranty, request you to kindly contact the Mi service center or helpline.
  13. 13How do I claim the Mi Extended Warranty plan?

    1. If you experience any issues with your Water Purifier, intimate OneAssist by calling on 1800-123-3330 within 7 calendar days of its occurrence.
    2. File a claim using OneAssist Mobile App(s) or by logging onto the OneAssist website (www.oneassist.in).

  14. 14What are the top six reasons a repair/claim is denied?

    1. 1. Unauthorized personnel attempted to repair the product.

    2. 2. Claim is not intimated within 7 days of the problem occurring.

    3. 3. Product is repaired prior to receiving authorization from us.

    4. 4. Required documents are not provided.

    5. 5. Any misuse of product like use for commercial purposes.

    6. 6. Reason for product failure excluded in the coverage as mentioned in Terms & Conditions.
  15. 15What does the at-Home Repair Service include?

    Exactly that! The at-home service means a qualified technician will repair the product at your place. The responsibility is on us to perform repairs safely and conveniently. We will also help to un-install and then re-install your product if it is mounted on your wall. In case, the product can only be repaired at the service center, we will arrange for the transportation from your premise and back at no cost to you.

  16. 16What happens if the product cannot be repaired or the repair exceeds the unit’s value?

    If the unit is not repairable for any reason as per the coverage, or the cost of repairing the unit exceeds the unit’s current market value; we may offer to replace your product or make a monetary settlement reflecting the prevailing market value of your product post depreciation applicable. The prevailing market value will be the cheapest price available as determined solely by us.


    e.g. Let’s assume that you bought a device originally for Rs. 22,999 for which we are going to provide a replacement. If the product is now available for sale at Rs. 22,000, then the prevailing market value for your product will not be higher than Rs. 22,000. The settlement amount will be calculated by applying depreciation on Rs. 22000 as per the age of your product in this case.


    If a replacement (either by way of replacement product or a monetary settlement) is made, there will no longer be coverage under the contract and all obligations will be deemed satisfied. Please refer the T&C for more details.

  17. 17What is the depreciation rate that is applied?

    Depreciation will be applied on the Sum Insured as follows:












    Time Depreciation
    1st year of Extended Warranty 15%

    If we compensate you as above, all our obligations under this contract will be deemed fulfilled and there will no longer be any coverage under the plan.

Learn More >

The Mi Extended Warranty is sold in India by Xiaomi technology India Pvt.Mi Extended Warranty is serviced by OneAssist Consumer Solutions Pvt. Ltd.